Wednesday, February 28, 12pm Central

Free Webinar

Is your organization currently outsourcing your Level 1 service desk support or considering it? If so, this webinar will help you understand what to look for when evaluating a managed services solution.

 

Mechdyne invites you to attend our free webinar to explore the top five items to consider when outsourcing IT services, both from a support and satisfaction perspective. On February 28th, Mechdyne global account manager, Matt Szymanski, will cover these topics:

  • Key terms and definitions such as service desk, SLAs including Average Speed to Answer and First Contact Resolution, differences between levels 1, 2, 3, and more.

  • Items to consider when looking for IT support, including cost, quality, and metrics. 

  • The value of IT being used like a utility and not being your business.
  • Case study examples from other companies that have successfully outsourced their service desk.

Presenter Information

Matt Szymanski

Global Account Manager

Matt Szymanski.jpg

Matt Szymanski focuses on sales in our new division for IT services. As a global account manager, Matt's responsibilities include managing international resellers, business development, and both domestic and international sales. Prior to his role as a global account manager, Matt served as the vice president of products for Mechdyne’s software division (previously known as VRCO), where he has assessed client needs, drafted functional specifications, and managed teams to develop solutions to meet those requirements. Regardless if it’s AV or IT, Matt utilizes his wide breadth of knowledge to find solutions that best solve our clients’ problems.

Certifications: Osha 10 Hour, AVIXA – Certified Technology Specialist (CTS)